Audit review for council’s health and school nursing service to assist CQC inspection
Ahead of their next Care Quality Commission (CQC) inspection, the council’s health visitors and school nursing service asked our auditors to undertake a piece of ‘critical friend’ work.
The aim was to quickly understand their service and conduct a review of the documentation the CQC needed. Four objectives were identified, to ensure that:
- Robust governance arrangements were in place for managing service
- They had comprehensive strategies, plans and objectives which are routinely monitored
- Quality assurance processes are in place and operating effectively
- Where issues were identified, appropriate actions were agreed and implemented to improve operations
A testing programme was agreed upon, which focused on governance as this was the client’s main concern. Our review concentrated on the CQC’s framework which ensures the organisation’s leadership, management and governance allow for the delivery of high-quality, person-centred care.
It also aims to support learning and innovation, and promote an open and fair culture. Focusing on this framework assured that the service was prepared for their external inspection.
The service manager rated our service excellent across the board.
“I found this process extremely helpful and it provided me with the space to reflect on the service and where we are in regards to inspection preparation. Veritau’s work was structured and organised, auditors worked to the agreed timescales and negotiated actions and steps throughout the process. They validated my thoughts, provided a respectful challenge and provided me with a platform to take this work forward.”
Our social care audit specialist
Assistant Director – Audit Assurance
Stuart has over 20 years of audit experience with Veritau, the Audit Commission and KPMG. He has worked closely with many different public sector organisations to deliver audit services. Stuart leads on adult social care, contract management and procurement, projects and performance.