Information Requests (SAR and ERR)

Information Requests (SAR and ERR) e-learning

This course provides specific staff who handle information requests, such as Subject Access Requests (SARs) and Education Records Requests (ERRs), with the necessary understanding to process requests in compliance with the legislation.

Find out more about what this course covers below.

What is included in this e-learning course?

Our Information Requests (SAR and ERR) course is designed to equip staff with the essential knowledge and confidence to process information requests in full compliance with relevant legislation.

Participants will gain a clear understanding of legal requirements, organisational responsibilities, and best-practice procedures to ensure accurate, timely, and lawful responses.

Topics covered in this e-learning course include:

SAR vs ERR
Which legislation applies
Business as Usual (BAU) requests
Confirming the request is valid
Manifestly unfounded or excessive SARs
Time limits
Charging fees
Acknowledging and recording the request
Searching for the information
Third party data
Applying redactions
Other exemptions
Appeals and the ICO

How long does this e-learning course take to complete?

This course takes around 1 hour to complete.

Will I receive a certificate upon completion?

When using the Veritau Learn platform, each member of staff will automatically receive a certificate to evidence their training once they complete a course.

How often should users complete this training?

The Information Commissioner’s Office (ICO) states that all staff should complete data protection training at least every 2 years, as a minimum.

Who is the intended audience for this e-learning course?

This course is recommended for Senior Information Risk Owners (SIROs), Single Point of Contacts (SPOCs) and appropriate admin staff in a school or multi-academy trust setting.

Already have your own LMS? No problem!

You can purchase our data protection training courses as a standalone package.

Our full suite of courses is available in a range of formats and can be easily integrated into your existing LMS, ensuring a smooth and efficient roll-out across your organisation.

Please note that with this option, we’re unable to provide a certificate upon completion. However, you’re welcome to issue a certificate in line with your usual process.