We continue to celebrate 10 years of Veritau with our staff profiles.
Deborah is a Fraud Support Officer in the counter fraud team, where she has worked for over nine years. She started less than a year after Veritau was formed back in 2009. After graduating from York University with a joint honours degree in English Literature and History, she wanted to stay in York and began looking for jobs. The fraud support role was new and appealed to Deborah as a chance to use her analytical skills from her degree; gathering data to form an opinion.
“They’re a really lovely team, which makes it a nice place to want to come." There were only six people when Deborah started, and the fraud team has grown significantly over the last few years. New trainees have joined and she says it’s good to have more people and more energy. People want to see each other outside of work and are good friends.
The flexible working that Veritau offers is something that Deborah values, as she is able to fit her work around her life (she works part-time and has two young children). She has taken advantage of dependent care leave and the volunteering policy which allows employees to have paid time off work for community volunteering; she has used this to play the piano at her church for the Thursday service.
Deborah enjoys the variety of work within her role. As a Fraud Support Officer Deborah sees a large number of cases at the initial referral stage and is involved in responding to and quality-controlling the referrals before they are passed to the rest of the team. She investigates numerous types of fraud and is a member of the IDEA team, trained in specialist software for data analytics.
Case study: using data analytics to find fraud and error
The data work is challenging but rewarding; she has helped the fraud team to use their time and resources more efficiently through analysis of performance indicators. Deborah also completed the Accredited Counter Fraud Specialist (ACFS) qualification which she enjoyed, and notes that the way they work has changed over the years.
She was trained to investigate benefit fraud but now mainly investigates Single Person Discount and Council Tax Reduction. Certain frauds can have high amounts of money involved, such as social care and housing, as well as significant impact on individuals’ lives, which makes the work seem more worthwhile.
Outside of work, Deborah looks after her two very active young children, enjoys baking and gardening, and is involved in her local church where she has taken on several roles including children’s work, governance and events coordination – all of which keep her very busy!